Provider Relations Team

Provider Partners

Meet the Team

The Hometown Health Provider Relations Team serves as your provider liaisons to the health plan. The team will orient you to Hometown Health’s policies and procedures, assist in getting your office set up and trained in the Hometown Health provider portal, and are available to ensure our partnership in serving our members together is successful.

brenda stafford headshotBrenda Stafford
Provider Services Representative

I have been in the healthcare industry for over 30 years and was previously the Lead Trainer for Hometown Health’s Customer Engagement Center. I also have years of experience in medical billing and claims resolution. In my current role as a Provider Services Representative, developing and managing provider relationships is something I love to do. I offer education and training, knowledge of benefit structure for all product lines, and identify and resolve issues while maintaining good working relationships with our provider community. I am passionate and dedicated to this role and strive to take a difficult situation and turn it into a positive outcome. I aspire for excellence in everything I do and love being a part of this amazing team. I am a proud native-Nevadan born in raised in Reno. When I’m not at work I love to explore the great outdoors with my husband and two beautiful Golden Retrievers.


christine crosby headshot

Christine Crosby
Provider Services Representative

I have been in the healthcare industry for over 20 years. In in my current role as a Provider Services Representative I am excited to offer guidance, education and training to our provider network, as well as timely and thorough resolution of inquiries. I have a passion for helping people feel comfortable, confident and cared for. I am energized by the enthusiastic and supportive culture of Hometown Health and am blessed to work with an amazing and caring team of professionals who prioritize our members and providers above all else. I currently live in northern Nevada and enjoy the four-season recreation around beautiful Lake Tahoe. Over the past several years, I have built wonderful, lasting relationships with our Community Resource Network to streamline access to care for many residents in Nevada. This makes me so happy doing what I do.


kimberley capule headshot

Kimberley Capule
Provider Services Specialist

I have been in the healthcare industry for 20 years and have extensive experience in provider network management. I have enjoyed partnering with physicians to provide high quality health care. As a Provider Services Specialist I am responsible for coordinating internal and external resources to resolve issues and provide education to providers. My experience working in contracting and credentialing gives me the expertise needed to resolve issues timely and accurately. My passion is to improve processes to enhance the quality of care for patients. Being a Reno native, I enjoy skiing and hiking when I’m not at work. Traveling is also a passion of mine and one day I would love to visit each of the continents.