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Provider Appeals & Reconsiderations

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If you believe we have underpaid you for services, you should submit a provider reconsideration. Choose an option below to understand how to submit a reconsideration.

For No Surprises Act payment disputes relating to Air Ambulance, out of network Emergency Services, or an out of network provider servicing a member at an in-network facility, you may initiate the open negotiation process or submit an IDR initiation notice to NSAproviderdispute@hometownhealth.com

Contracted and Non-Contracted Providers Appealing a Hometown Health Claim
Non-Contracted Providers Appealing a Senior Care Plus Claim
No Suprises Act Payment Disputes

Hometown Health Office Hours:
Monday – Friday, 8 a.m. to 5 p.m.

Live Person Telephone Hours:
Monday – Friday, 7 a.m. to 8 p.m.

24 Hour Recorded Assistance:
Toll Free 800-336-0123

775-982-3232

Toll Free 800-336-0123

Información en español 775-982-3242

TTY Relay Service 711

10315 Professional Circle, Reno, NV 89521

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Hometown Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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