Frequently Asked Questions
Learn More About Nevada's Largest Not-for-Profit Health Insurance Company
How do I get in contact with Hometown Health?
Hometown Health Customer Service Hours:
Live Person Telephone Hours: Monday – Friday from 7 a.m. to 8 p.m. at 775-982-3232
Lobby: Monday – Friday from 8 a.m. to 5 p.m. (Please note that due to COVID-19, we are taking precautions to ensure our members health and safety.
Email at: Customer_service@hometownhealth.com
How can I locate my benefits?
All members are encouraged to create a MyChart account. You can access your benefits, limitations and exclusions, claims, authorizations, Primary Care information and Hometown Health Network Providers 24 hours a day. You can print your EOBs, ID cards and anything else you may need.
How can I obtain a copy of my ID card?
Once you become an active member with Hometown Health, you will receive your physical ID cards in the mail. You can also obtain a digital copy by requesting a copy in your MyChart account.
How do I locate a Provider that is contracted with my plan?
Visit our “Find a Doctor” page or download our mobile app to use our Provider Search.
How can I pay my premium?
If you are insured under your employer group, you will not physically pay Hometown Health for your health insurance.
If you are an Individual & Family Plan member, you will need to create an account on MyChart and set up your premium payments. You can set up pay as you go or recurring payment options.
Do I have pharmacy benefits?
Yes, your pharmacy benefits are through Optum RX. You can access your benefits and resources through your MyChart/a> account. Find Pharmacy FAQs here.
Can I submit for reimbursement for a medical service?
Yes, you can submit for reimbursement by filling out a Medical Claim Form.
Do I have emergency coverage out of the area?
Yes, in the event of an emergency, please go to your nearest hospital to seek care. Please refer to your Evidence of Coverage document that is located in your MyChart account for more detailed information regarding your coverage for out-of-area emergency services.
Do I have international emergency coverage when I am out of the country?
Yes, in the event of an emergency outside of the United States, members can seek Emergency and Urgent care treatment and then seek reimbursement for the cost of emergency and urgent care services. Foreign claims must be submitted in English or with an English translation. Foreign claims must include the applicable medical records in English to show proper proof of loss and evidence of payment to the Provider. Please refer to your Evidence of Coverage document that is located in your MyChart account for more detailed information regarding your International Emergency and urgent Care coverage.
